Is my personal information secured?
Our store adheres to the highest industry standards to protect your personal information when you checkout and make purchases from our online store.
Your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, which is commonly used on the Internet to process payments. Your credit card information is used only to complete the requested transaction and is not retained afterward.
Do you collect my personal information?
Yes, we collect your personal information, especially:
- Contact Details (Name, Address, Email)
- Account Information (username, password, usage data, cookies)
How do you use my personal information?
We will use your personal information for:
- Providing Products or Services
- Marketing and Advertising
- Security and Fraud Prevention
- Communicating with You
How can I place an order?
Simply select your product, then match your favorite variant (size, color, etc.), click the “Add to Cart” button, and follow the simple steps to complete your order. We will prepare your order and send you a tracking number.
How can I contact you?
You can contact us through our contact page. We will reply to you within 24 hours.
You can Contact us through Email and Phone:
- Phone: +1 315-466-4818
- Email: support@mevy.store
Do you offer international shipping?
Currently, we ship only in the United States.
How long will it take for my order to ship?
- Orders typically ship within 1-3 business days from our warehouse.
- Our transit time is generally 7-10 business days
What is your shipping charge?
We offer free shipping all over the United States.
How can I track my order?
You will receive a Shipment Confirmation email within 24 hours once your order has been placed. Within 3 business days after your parcel is shipped, you will receive an email with the courier’s details and your consignment number, this can be used to track your order.
What is your return timeframe?
We accept returns within 30 days. Please read our Return & Refund Policy and contact us before returning an item.
When will I get my refund?
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Who will bear the return shipping cost?
Customers are responsible for the costs of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns.
What should I do if my product is damaged?
If you receive a damaged or defective item, please contact us immediately at support@mevy.store with details and photos of the issue. We will work to resolve the problem promptly.
What is your restocking fee?
We don’t charge any restocking fee on our orders.
Can I cancel my order?
Yes, you can cancel your order within 24 hours/1 day. Please let us know If you want to cancel your order. Remember, after 24 hours, you have to accept the product and follow the return process.
Do you accept exchange?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
What payment method are accepted?
All payments for products or services offered on Mevy must be made in USD. Payment must be made in full before providing any product or service. Payments can be made through:
- PayPal